Frequently asked questions

Answers to Common Living Walls™ Questions

Living Walls™ are fully formed instant hedges, supplied in one-metre lengths and ready to create a continuous hedge from the day they are installed.

Find answers below to common questions about choosing, ordering, delivery, installation and care for Living Walls™ instant hedges and Pleached Screen trees.

See our latest Price List for current hedge heights, bag sizes, prices and availability.

BUYING AND ORDERING

DELIVERY, COLLECTION AND HOLDING ORDERS

INSTALLATION AND CARE

ABOUT LIVING WALLS™

BUYING AND ORDERING

Where Can I Buy Living Walls™ Instant Hedges?

Living Walls™ instant hedges are available directly from our nursery. Your landscape professional can also order them for your project.

You do not need to visit before ordering. We can provide current photographs of available hedges if required.

How Do I Choose the Right Hedge for My Project?

Start with the height you need, what you want the hedge to do and the growing conditions at your site.

Use A Hedge for Every Garden to compare varieties by growing conditions, features and use. If you need help narrowing down the options, contact us with your required height, site conditions and project details.

How Many Hedge Lengths Do I Need?

Allow one Living Walls™ hedge length or one Pleached Screen tree per linear metre.

Measure the full length of the area. If the available space is not an exact number of metres, our Installation Guides explain how to adjust the spacing slightly to fit.

How Much Do Living Walls™ Cost?

Prices vary according to the hedge range, variety, supplied height and bag size.

Our Price List shows current prices, heights, bag sizes and availability. Prices include GST. Delivery is additional.

Do You Accept Credit Card Payments?

No. We do not have credit card or EFTPOS facilities.

Our preferred payment method is internet banking. Payment in full and in cleared funds is required before your order leaves the nursery, unless otherwise arranged.

Can I Visit the Nursery?

Yes, you’re very welcome to visit. Twining Valley Nurseries is a production nursery, so visits are available on weekdays by appointment only.

Before arranging your visit, measure the required hedge length and check our Price List for current varieties, heights, prices and availability. Contact us to arrange a suitable time.

Are You Open on Weekends or Public Holidays?

No. The nursery and sales office are closed on weekends and public holidays.

If you cannot visit during the week, we can provide current photographs of available hedges. You can also watch our Nursery Video & Flyover to see where Living Walls™ are grown.

Do I Need to Visit the Nursery to Place an Order?

Not at all. Most customers order by email or phone without visiting the nursery.

If you already know what you need, send us the hedge variety, required length in metres, project timing, delivery address and contact number. We’ll confirm availability, pricing, delivery charges and expected timing.

Can I Have a Volume Discount?

No. Living Walls™ are normally sold by the metre at the prices shown on our current Price List.

Please?

Still no :-) Though from time to time, we have Other Offers worth checking.

Not Even for Seriously Large Numbers?

Okay, we’ll consider volume pricing for orders of 100 metres or more. Contact us to discuss your project. 

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DELIVERY, COLLECTION AND HOLDING ORDERS

Do You Deliver Throughout New Zealand?

We use our own truck, Mainfreight or specialist plant carriers to deliver to many locations throughout New Zealand.

Delivery availability and the method used depend on the destination, order size and site access. See Living Walls™ Delivery & Collection for delivery options, access requirements and the information we need to prepare an estimate.

Deliveries are made to the nearest safe drop-off point. Delivery does not include moving the hedges from there to their final position or installing them.

Can I Collect My Order From the Nursery?

Yes. Collection is available on weekdays by appointment.

Please arrange a collection time in advance so we can prepare your order and help load it.

And remember, our instant hedges are LARGE. A Living Screen™ hedge length will not fit in a station wagon or SUV. A trailer or truck is usually required.

Let us know what you plan to collect and we can help calculate the vehicle deck space you’ll need and the estimated total weight of your order.

Check our Living Walls™ Specifications for hedge dimensions and approximate weights. Supplied hedge heights are measured above the rootball, so additional bag height must be allowed for when planning transport.

Can You Hold My Living Walls™ Hedges Until I Am Ready?

Yes, we can hold confirmed orders for a reasonable agreed period.

A deposit is required, and a holding fee may apply. See our Terms & Conditions for full details, including changes or cancellations. 

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INSTALLATION AND CARE

Do You Provide On-Site Quotations?

No. Twining Valley Nurseries is a production nursery and does not provide site visits, landscaping services or on-site quotations.

We can help you choose a suitable hedge and provide a delivery estimate using the information you send us.

Do You Install Living Walls™ Hedges?

No. We grow and supply Living Walls™ instant hedges and Pleached Screen trees, but we do not provide installation or landscaping services.

Living Walls™ can be installed by landscape contractors or other capable installers, including DIYers. Our Installation Guides explain how to prepare the site and install them correctly.

Do I Need a Professional to Install My Hedge?

Not necessarily. Living Walls™ can be installed by a landscape contractor, another capable installer or a capable DIY team.

Bear in mind that a 70 L hedge length weighs around 65 kg and a 100 L hedge length around 100 kg when wet, so plan for enough capable people or mechanical assistance.

Check our Living Walls™ Specifications and use the Installation Guides before work begins.

Can You Recommend a Landscape Contractor?

We’re happy to pass on names of landscape contractors who have experience installing Living Walls™.

You can also use another capable local installer and provide them with our Installation Guides.

Can Living Walls™ Be Installed in Containers or Planter Boxes?

Yes, provided the container or planter is large enough and has suitable drainage.

Some varieties are better suited to long-term container use than others. See A Hedge for Every Garden for recommended varieties and our Container & Planter Box Installation Guide for minimum container sizes and installation instructions.

Can I Leave My Living Walls™ Hedges in Their Bags?

Living Walls™ have been growing in their bags at the nursery, but they receive regular watering and care while they are here. We recommend installing them as soon as practical after delivery or collection.

If installation is delayed, keep the hedge lengths upright and space them so sunlight can reach all faces of the hedge and air can move around the foliage. Continue watering them regularly to keep the rootballs moist.

Do not allow the rootballs to dry out or the bags to sit in water. The bags must be removed when the hedge is installed.

When Can Living Walls™ Hedges Be Installed?

Living Walls™ can be installed at any time of year, provided the ground is workable, the site drains adequately and you can supply the water needed after installation.

Autumn is a particularly good time in warmer parts of the country, allowing the root system to grow and establish during winter. In colder areas, spring is often a good time, while the air is still cool and water loss from the foliage is lower.

Very hard, dry ground can be difficult to prepare, while waterlogged soil must be addressed before installation. Where practical, prepare the trench before your hedge arrives.

Follow the appropriate Installation Guide and our Care & Maintenance Guide for ongoing watering and care.

What Care Will My Hedge Need After Installation?

Living Walls™ need regular watering, feeding, trimming and weed control to establish well and remain healthy over the long term.

Watering is particularly important while the hedge establishes and during windy or dry conditions.

Our Care & Maintenance Guide explains how to water, feed, mulch and trim your hedge after installation. 

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ABOUT LIVING WALLS™

Will Living Walls™ Create a Continuous Hedge Straight Away?

Yes. Living Walls™ are grown in advance as fully formed, one-metre hedge lengths.

Install one Living Walls™ hedge length per linear metre, or one Pleached Screen tree per linear metre. The foliage meets to create a continuous hedge or elevated screen from the day it is installed.

How Tall Will My Living Walls™ Hedge Grow?

The height your hedge can reach depends on the variety. If left untrimmed, the plants will eventually grow towards their natural size.

As a guide:

See the individual variety pages or contact us if you need help choosing a hedge for a particular finished height.

Do I Need to Stake My Living Walls™ Hedge?

In most situations, no.

In exposed or particularly windy locations, temporary support may be useful. The support wire should be secured to stakes, not attached directly to the hedge.

Pleached Screen trees require an appropriate support system while they establish. Follow the Pleached Screen Installation & Care Guide for details.

Are Living Walls™ Hedges Dog-Proof?

It depends on the hedge and the dog! We’ve found from experience that nothing will contain a Jack Russell, for example.

If needed, consider installing a simple chicken-wire fence close alongside the hedge. The foliage can grow through the wire and conceal it over time.

Some hedge varieties are naturally more open at the base, so bear this in mind when choosing your hedge.

How Many Plants Are in Each Hedge Length?

It doesn’t really matter because you’re buying a metre of hedge! But since you ask, Living Edge™ hedge lengths generally contain three or six plants, Living Boundary™ lengths contain two or three, and Living Screen™ lengths contain two. Each Pleached Screen is formed from one tree.

The plants have already been grown together to create the finished product. When ordering and setting out your hedge, the important measurement is one Living Walls™ hedge length or Pleached Screen tree per linear metre. 

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